FAQ’s – Danielle Augustin

FAQ'S

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Question 1: How To Pay For My Order?
Question 2: If The Item Dont In Stock,What Could I Do?
Question 3: How To Know The Price?
Question 4: Does it come with original brand box?
Question 5: How To Confirm The Quality When You Send?
Question 6: Can I See More Picture Of Your Work?
Question 7: Do You Sell Jewellry For Personal Buyer Or Only For Wholesaler?
SHIPPING & DELIVERY

Question 1: How To Pay For My Order?

Us:Please tell me your order. I will tell you the price of the item, the shipping cost, the original box fee and the total amount. We accept western union, money gram, wise (By swift) and bank transfer. 50% deposit and 50% before shipping – we will make video and photos of the the products to confirm with you before shipping. For small orders, you will need to pay in advance. For larger orders, the payment terms is negotiable. We will process and issue your order as soon as possible after payment.

Question 2: If The Item Dont In Stock,What Could I Do?

Us:We will submit the order, and you will need to pay a 50% down payment. The production time is about 7 to 12 days. But some style need more time. with diamond or with nature stone or style is difficult,Will take more than 12days,please give us more time,we will try best to make. To ensure the quality of the jewelry.

Question 3: How To Know The Price?

Welcome to chat with us on Whatsapp ,Message or Telegram. Send the picture directly and we will reply you asap. It is also ok for you to send Email for us. We are online 24h.

Question 4: Does it come with original brand box?

Yes, we offer free original packaging and certificate, but need US$100 for shipping cost.

Question 5: How To Confirm The Quality When You Send?

Before we prepare to send, we will take photos and video to confirm with you.

Question 6: Can I See More Picture Of Your Work?

Welcome to chat with our customer service and they will take more picture for you.

Question 7: Do You Sell Jewellry For Personal Buyer Or Only For Wholesaler?

In fact, many of our clients are private buyers. You can order high-quality brand jewelry for your family, friends and yourself. If you’re a jewelry reseller, that’s great. We will provide free delivery and free original brand boxes, if you can order many items each time.

SHIPPING & DELIVERY

Yes,we will calculate the actual shipping cost according to your country.

2：How are the products delivered & how long will they take?

We offer free worldwide tracked shipping on all our jewelry and watches and our courier of choice is FedEx & UPS. So you can get your gorgeous jewelry about 3 – 5 days after sent.

3：What If I Am Not Satisfied With The Quality Problem When I Receive?

In the three days you receive, if there is any quality problem, please contact with our customer service, arrange return and re-order. We will be patient until the customer is satisfied.

4：My Bracelet Was Bought Here By You, And I Wear It More Than 5 Years. Can You Send It To You For Renovation?

Certainly. We offer a lifetime warranty service.

5：The Jewellery I Ordered From You Is Out Of Fashion Now. Can I Send It To You For Melting And Making New Styles?

We will have records for each customer’s order. If you have bought jewelry for us, buy it more than one year (including one year) and want to change the new style. We will provide the old replacement service, and your jewelry will be melted into a new style.